Contact Us

Individuals & Families Customer Service

For membership inquiries please contact us by email at: Individual.Membership@Wellpoint.com. Please include your UniCare member ID # in the subject of your email.

VA: 1 (800) 305-1795
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)
IL: 1 (800) 379-0274
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)
IN: 1 (800) 564-0938
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)
MI: 1 (800) 564-0938
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)
TX: 1 (800) 718-9355
(Monday through Thursday 7:30 a.m. to 5:00 p.m. CT, Friday 7:30 a.m. to 2:00 p.m. CT)

Small Group Customer Service

VA: 1 (888)747-4535
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)
IL: 1 (888)742-2505
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)
IN: 1 (888)747-4535
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)
TX: 1 (888)747-4535
(Monday through Friday 8:00 a.m. to 4:30 p.m. CT)
AR: 1 (888)747-4535
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)
MI: 1 (888)747-4535
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)

Senior Sales Information

1-888-949-5384
(Monday through Friday 8:00 a.m. to 8:00 p.m.) or email us at seniornewenroll@unicare.com.

Senior Customer Service

For Medicare Supplement Customer Service, please call toll-free: 1 (800) 508-9355 (Monday through Thursday 7:30 a.m. to 4:30 p.m. CT, Friday 7:30 a.m. to 2:00 p.m. CT) or email us at medsup@wellpoint.com.

For SecurityChoice Private Fee For Service Customer Service, please call toll-free:
1 (888) 445-8916 (Monday through Friday 8:00 a.m. to 6:00 p.m. CT)

Agent Support

If you are an insurance agent and need assistance, please refer to the Agent Support contact information below.

For Senior Products (Medicare Supplements, etc.), please contact Senior Agent Support toll-free:
All States: 1 (800) 633-4368
Monday - Thursday 8:00 a.m. - 7:00 p.m. CT, Friday 8:00 a.m. - 6:00 p.m. CT

State Sponsored Business Contact Information

VA / FAMIS: 1 (877)423-2647 / TTY: 1 (866)368-1634 Mon-Fri, 8 AM – 10:00 PM, ET
VA / Medallion II: 1 (888)229-3872 / TTY: 1 (866)368-1634 Mon-Fri, 8 AM – 10:00 PM, ET
WVA / Medicaid Managed Care: 1 (800)782-0095 / TTY: 1 (866)368-1634 Mon-Fri, 8 AM – 10:00 PM, ET

UniView Vision^® Member Services

The UniView Vision plan offers comprehensive vision benefits to enrolled members. This program may or may not be included in your UniCare coverage. To check your plan benefits or to locate a vision care provider near you, contact the UniView Vision member services office at 888-884-8428.
Monday- Friday: 5 a.m.- 8 p.m. PT.
Saturday: 5 a.m.- 8 p.m. PT.
Sunday: 8 a.m.- 5 p.m. PT.