Contact Us

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To access contact information for UniCare sales or customer service, please click on the applicable link below.  
 
Individuals & Families Customer Service
For membership inquiries please contact us by email at: Individual.Membership@Wellpoint.com. Please include your UniCare member ID # in the subject of your email. 
VA: 1 (800) 305-1795 
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)  
IL: 1 (800) 379-0274 
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)  
IN: 1 (800) 564-0938 
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)  
MI: 1 (800) 564-0938 
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)  
TX: 1 (800) 718-9355 
(Monday through Thursday 7:30 a.m. to 5:00 p.m. CT, Friday 7:30 a.m. to 2:00 p.m. CT)  
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Small Group Sales Information
Please call toll-free 1(877)861-5133.  
 
Small Group Customer Service
VA: 1 (888)747-4535 
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)  
IL: 1 (888)742-2505 
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)  
IN: 1 (888)747-4535 
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)  
TX: 1 (888)747-4535 
(Monday through Friday 8:00 a.m. to 4:30 p.m. CT)  
AR: 1 (888)747-4535 
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)  
MI: 1 (888)747-4535 
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)  
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Senior Sales Information
1-888-949-5384 
(Monday through Friday 8:00 a.m. to 8:00 p.m.) or email us at seniornewenroll@unicare.com.  
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Senior Customer Service
For Medicare Supplement Customer Service, please call toll-free:  
1 (800) 508-9355 (Monday through Thursday 7:30 a.m. to 4:30 p.m. CT, Friday 7:30 a.m. to 2:00 p.m. CT) or email us at medsup@wellpoint.com.  
For SecurityChoice Private Fee For Service Customer Service, please call toll-free:  
1 (888) 445-8916 (Monday through Friday 8:00 a.m. to 6:00 p.m. CT)  
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Individuals, Small Group, & Senior Agent Support
If you are an insurance agent and need assistance with UniCare Individual, Small Group or Senior Products, please refer to the Agent Support contact information below.  
For Individual & Small Group Products (under age 65), please call Agent Support toll-free:  
AR/IL/IN/MI/TX/VA: (877) Uni-Agnt (877-864-2468) 
Monday-Friday 8:00 am – 4:30 pm CT; Wednesday’s 9:30 am -4:30 pm CT 
For Senior Products (Medicare Supplements, etc.), please contact Senior Agent Support toll-free: 
All States: 1 (800) 633-4368  
Monday - Thursday 8:00 a.m. - 7:00 p.m. CT, Friday 8:00 a.m. - 6:00 p.m. CT  
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State Sponsored Business Contact Information
VA / FAMIS: 1 (877)423-2647 / TTY: 1 (866)368-1634  
Mon-Fri, 8 AM – 10:00 PM, ET  
VA / Medallion II: 1 (888)229-3872 / TTY: 1 (866)368-1634  
Mon-Fri, 8 AM – 10:00 PM, ET  
WVA / Medicaid Managed Care: 1 (800)782-0095 / TTY: 1 (866)368-1634  
Mon-Fri, 8 AM – 10:00 PM, ET  
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UniView Vision Member Services
The UniView Vision plan offers comprehensive vision benefits to enrolled members. This program may or may not be included in your UniCare coverage. To check your plan benefits or to locate a vision care provider near you, contact the UniView Vision member services office.  
888-884-8428 
Monday- Friday: 5 a.m.- 8 p.m. PT. 
Saturday: 5 a.m.- 8 p.m. PT. 
Sunday: 8 a.m.- 5 p.m. PT. 
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Solaura Customer Service Advocate 
1 (866) 219-5625 
Monday - Friday: 7AM - 8PM 
Saturday - Sunday: 9AM - 1PM 
(The Solaura Member Service Center is open during the above time and are based on the caller's local time zone.) 
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