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Contact UniCare

Have questions about UniCare? We’re here to help. Already a member? Log in to see the contact information specific to your plan.

Log into your UniCare account

Technical Assistance:

Having trouble with the site? We’re here to help. Give one of our friendly technicians a call and we’ll walk you through it.

Technical Help Desk:
1-866-755-2680

Pharmacy Help Desk: 1-888-809-6084

Individuals & Families Customer Service

For membership inquiries please contact us by email at:
Individual.Membership@Unicare.com. Please include your UniCare member ID # in the subject of your email.

VA: 1 (800) 305-1795
(Monday through Friday, 7:30 a.m. to 5:00 p.m. CT)

IL: 1 (800) 379-0274
(Monday through Friday, 7:30 a.m. to 5:00 p.m. CT)

IN: 1 (800) 564-0938
(Monday through Friday, 7:30 a.m. to 5:00 p.m. CT)

MI: 1 (800) 564-0938
(Monday through Friday, 7:30 a.m. to 5:00 p.m. CT)

Small Group Customer Service

VA: 1 (888)747-4535
Monday through Friday, 7:30 a.m. to 5:00 p.m. CT)

IL: 1 (888)742-2505

(Monday through Friday, 7:30 a.m. to 5:00 p.m. CT)

IN: 1 (888)747-4535

(Monday through Friday, 7:30 a.m. to 5:00 p.m. CT)

TX: 1 (888)747-4535

(Monday through Friday, 8:00 a.m. to 4:30 p.m. CT)

AR: 1 (888)747-4535

(Monday through Friday, 7:30 a.m. to 5:00 p.m. CT)

MI: 1 (888)747-4535

(Monday through Friday, 7:30 a.m. to 5:00 p.m. CT)

Senior Sales Information

1-888-949-5384
(Monday through Friday8:00 a.m. to 8:00 p.m.) or email us at
seniornewenroll@unicare.com.

Senior Customer Service

For Medicare Supplement Customer Service, please call toll-free: 1 (800) 508-9355
(Monday through Thursday 7:30 a.m. to 4:30 p.m. CT, Friday 7:30 a.m. to 2:00 p.m. CT) or
email us at medsup@unicare.com.

For SecurityChoice Private Fee for Service Customer Service, please call toll-free:
1 (888) 445-8916(Monday through Friday, 8 a.m. to 6 p.m. CT

Agent Support

If you are an insurance agent and need assistance, please refer to the Agent Support contact information below.

For Senior Products (Medicare Supplements, etc.), please contact
Senior Agent Support toll-free:
All States:1 (800) 633-4368
Monday – Thursday, 8 a.m. - 7 p.m. CT, Friday 8 a.m. - 6 p.m. CT

State Sponsored Business Contact Information

VA / FAMIS: 1 (877)423-2647 / TTY:1 (866)368-1634

(Monday through Friday, 8 a.m. to 10 p.m. ET)

VA / Medallion II: 1 (888)229-3872 / TTY: 1 (866)368-1634

(Monday through Friday, 8 a.m. to 10 p.m. ET)

WVA / Medicaid Managed Care: 1 (800)782-0095 / TTY: 1 (866)368-1634

(Monday through Friday, 8 a.m. to 10 p.m. ET)

UniView Vision® Member Services

The UniView Vision plan offers comprehensive vision benefits to enrolled members. This program may or may not be included in your UniCare coverage. To check your plan benefits or to locate a vision care provider near you, contact the UniView Vision member services office at 888-884-8428.

Monday through Friday, 5 a.m. to 8 p.m. PT
Saturday, 5 a.m. to 8 p.m. PT
Sunday, 8 a.m. to 5 p.m. PT

Network Services

UniCare Network Services supports the provider network through the contracting, credentialing and recontracting process and provides ongoing education and support to providers and their office staffs.

Please call 1-800-700-0668 or fax at 1-855-362-3026.

Notification of Provider Changes

Providers who have a direct contract with UniCare should submit notifications of changes including effective date of the change of practice name or affiliation, TIN (include current w-9), address, phone number or other demographic data on the provider’s office letterhead stationery to UniCare Network Services as soon as possible (preferably 30 days or more in advance).

Please call 1-800-700-0668 or fax at 1-855-362-3026.

Blue View Vision:

Attn: Vision Claims P.O. Box 8504,
Mason, OH 45040-7111

Life & Disability:
P.O. Box 182361,
Columbus, OH 43218-2361

Medical:
UniCare, 233 S Wacker Drive,
Chicago, IL 60606

Medicare Advantage:
P.O. Box 795180,
San Antonio, TX 78279

Medicare Part D:
P.O. Box 9282,
Oxnard, CA 93031-9282

Medicare Supplement:
P.O. Box 60099,
Los Angeles, CA 90060-0099