Help for Members Impacted by Wildfires in California

We are making temporary changes to dental plan benefits to provide relief for members who must leave their homes due to the effects of the current wildfire emergency. The changes are in effect for members who live in the following counties:
Alpine July 23, 2021 – September 28, 2021
Amador August 30, 2021 – September 28, 2021
Butte July 23, 2021 – September 28, 2021
El Dorado August 17, 2021 – September 23, 2021
Lake September 7, 2021 – October 6, 2021
Lassen July 16, 2021 – September 28, 2021
Placer August 5, 2021 – September 28, 2021
Plumas July 16, 2021 – September 28, 2021
Siskiyou July 16, 2021 – September 23, 2021
Tehama August 10, 2021 – September 23, 2021
For assistance during this emergency, please call us at 800-627-0004, weekdays between 8 a.m. and 5 p.m. We can help with finding available dentists or other health plan questions.
If you need healthcare right away
  • You can receive emergency or urgent care from any dentist, even if they are not in your plan’s network. We will pay the claims as if they are in your plan’s network.
  • If your dentist’s office or health care facility is closed because of the fires or if you are unable to travel there, call us at 800-627-0004. We can help you find another dentist.
If you need preapprovals or referrals
  • You have more time to request them. There won’t be any late fees. Call 800-627-0004 if you need an extension.
If you need to file a claim
  • You and your dentists have more time to file claims. Call us at 800-627-0004 if you need an extension.
If you are unable to pay your health plan premium due to the emergency
  • If you receive a bill directly from UniCare for your monthly insurance premium and you are experiencing financial difficulties as a result of the emergency, you have more time to pay your bill. Please call us at 800-627-0004 to discuss options.
These relaxed guidelines are in effect for members who reside in Alpine, Amador, Butte, El Dorado, Lake, Lassen, Placer, Plumas, Siskiyou, and Tehama counties in California and who must temporarily leave their home due to the wildfire emergency.
This time period for updated support and care may change based on the conditions. Please check back here for updates. If you need additional support, please call us at 800-627-0004.
Additional resources
For additional support during the wildfires, check these links to state resources: