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Help for Members Impacted by Wildfires and Extreme Heat in California
 

September 14, 2020
 

 
We are here to help you find and receive care when you need it during a crisis. Please call our toll-free phone number 1-800-627-0004 if you need assistance.
 
Between August 18, 2020, and September 17, 2020, we are making changes for members who live in Sonoma, Napa, Monterey, and Nevada counties in California who must temporarily leave their homes due to the wildfires. The changes also apply to members who live anywhere in California and are displaced by emergency. 
 
Between September 6, 2020, and October 6, 2020, we are making changes for members who live in Fresno, Madera, Mariposa, San Bernardino, and San Diego counties in California who must temporarily leave their homes due to the wildfires.
 
Between September 10, 2020 and October 10, 2020, we are making changes for members who live in Siskiyou County in California who must temporarily leave their homes due to the wildfires.
 
If you need health care right away
 
  • You can receive emergency or urgent care from any dentist, even if they are not in your plan’s network. We will pay the claims as if they are in your plan’s network.
     
  • If your dentist’s office is closed because of the fires or extreme hot weather, or if you are unable to travel there, call us at 1-800-627-0004. We can help you find another dentist.
If you need pre-approvals or referrals
 
  • You have more time to request them. There won’t be any late fees. Call 1-800-627-0004 if you need an extension.
If you need to file a claim
 
  • You and your dentists have more time to file claims. Call us at 1-800-627-0004 if you need an extension.
If you need additional support
 
  • If you receive a bill directly from UniCare for your monthly insurance premium and are experiencing financial difficulties as a result of the disaster, please call us to discuss options.
If your eyeglasses or contact lenses are lost or damaged
 
  • We can help you replace your eyeglasses or contact lenses. Call us at 1-833-285-4030.
 
These relaxed guidelines are in effect between August 18, 2020, and September 17, 2020, for impacted members who live in Sonoma, Napa, Monterey, and Nevada counties in California who must temporarily leave their homes due to the wildfires. This time period may also apply to members who live anywhere in California and are displaced by emergency. 
 
These relaxed guidelines are in effect between September 6, 2020, and October 6, 2020, for impacted members who live in Fresno, Madera, Mariposa, San Bernardino, and San Diego counties in California who must temporarily leave their homes due to the wildfires.
 
These relaxed guidelines are in effect from September 10, 2020 and October 10, 2020 for impacted members who live in Siskiyou County in California who must temporarily leave their homes due to the wildfires.
 

If you need additional support, please call us at 1-800-627-0004.