Help and support is available in the following ways:
This page includes links to Information Centers, Release Notes, Javadoc, and other information for all offerings and releases of WebSphere Portal. The information center includes critical information about planning your installation, installing WebSphere Portal and Lotus Web Content Management, configuring databases, user registries, security, and more, administering portal sites, developing portlets, integrating with other software like WebSphere Process Server or Lotus Domino, Sametime, or Quickr, and troubleshooting. The content in the information center is for both system administrators and developers.
This page includes links to the supported hardware and software requirements for all supported releases and offerings of WebSphere Portal. It includes software products, operating systems, and hardware that WebSphere Portal supports. Supported versions, fixes, and special notes are included.
The wiki includes supplemental, experience-driven content such as demos, articles, examples, and the latest Redbooks® for WebSphere Portal products. Administrators will find information about installation, migration, search configuration, tuning and performance, deployment scenarios, best practices, and LDAP and database configuration. Developers will find information about Web 2.0 technology like Ajax and Dojo as well as JSR286.
The media gallery includes task-based demonstrations and product tours for WebSphere Portal and Lotus Web Content Management. Small demonstrations are an easy way to get started with key features.
A wide range of articles and expert support information is also available on the Web at the following Web sites:
The Support site includes late breaking information, downloads, fix packs, interim fixes, troubleshooting assistance, forum information and much more. Using the WebSphere Portal Support RSS feed you can stay current with the information on the support site.
The WebSphere Portal Zone includes current articles, education resources (including certification), links to downloads and community sites (such as the forum), and more.
This information provides the numbers to reach a duty manager, the numbers of service site hotlines, and the numbers of service site managers.