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EAP Provider Center

Why Offer EAP?

Invest in your success. Employees' emotional health may have a significant impact on the success of your company.

General EAP Questions

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How much does it cost?
What services are covered by the EAP?
What services aren’t covered by the EAP?
Who has access to my personal information?
Can I talk to a live person if I have questions?
 
 
How much does it cost?
UniCare EAP is an employer-sponsored program. That means there is no co-pay or deductible to access our services. However, payment for services beyond those provided by the EAP are your responsibility.  
 
 
What services are covered by the EAP?
Depending on the plan purchased by your employer, UniCare EAP offers online, telephonic, and in-person services to assist you in reaching your personal goals and improving your overall well-being. We can work with you to identify resources that may help you:  
Resolve a substance abuse problem for yourself or a loved one
Improve your personal and professional relationships
Address an emotional concern
Locate a child or elder care provider in your area
Manage stress
Break a bad habit or start a good one
Deal with a financial concern or legal issue
 
 
What services aren’t covered by the EAP?
Employee assistance programs are an employer-paid service; therefore, matters involving employment such as harassment, workers’ compensation, disability, medical malpractice, or other legal issues involving the employer are not accepted for service. Also, ongoing treatment after the number of sessions covered under the EAP are exhausted are not covered.  
 
 
Who has access to my personal information?
UniCare EAP is committed to safeguarding your personal information. Only authorized associates have access to your information, and only the minimum necessary to fulfill their job functions and provide you with optimal service. 
 
 
Can I talk to a live person if I have questions?
Absolutely! The UniCare EAP representatives are available 24 hours a day, 365 days a year through the toll-free number on the back of your EAP card.  
 
 
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